MediaFLO USA Network and Broadcast Operations

Network operational functions, such as the seamless aggregation, optimization, and distribution of multimedia services, are handled by our state-of-the-art Network Operations Center. It provides the infrastructure redundancy to ensure the highest level of reliability, and provides numerous advantages including:

Customer Care

• 24x7 single point of contact via voice, e-mail, Web
• Intelligent call routing
• Knowledge management systems
• Training center for carrier integration
• Closed feedback loop to carrier call center

Network Operations and Performance Monitoring

• 24x7 monitoring of system health
• Incident tracking and escalation
• Capacity planning
• Disaster recovery
• Change management and asset management
• New product validation
• Network/security management and alert monitoring
• Web infrastructure development and support
• Voice and data infrastructure design and support
• Management of content quality/accuracy prior to transmission

Operations Management

• 24x7 monitoring of transmission systems
• Monitoring of all broadcast sources received and transmitted
• Monitoring and control of all Market Transmit Sites
• Coordination of timely and accurate delivery of schedules and work orders
• Coordination of electronic and physical media
• Supervision of complex program automation
• 24x7 maintenance and repair of all uplink/downlink components
• Production development of promotional campaigns for on-air identity and branding

Content Quality Optimization

• Post production and creative editing
• Assembly of audio/video elements
• Content modification and re-work
• Coordination, optimization, and quality assurance of live incoming occasional events
• Monitoring of live and inserted events
• Identification of audio and video anomalies/inconsistencies