network operations center additional resources
MediaFLO USA Network and Broadcast Operations

Network operational functions, such as the seamless aggregation, optimization, and distribution of multimedia services, are handled by our state-of-the-art Network Operations Center. It provides the infrastructure redundancy to ensure the highest level of reliability, and provides numerous advantages including:

Customer Care
  • 24x7 single point of contact via voice, e-mail, Web
  • Intelligent call routing
  • Knowledge management systems
  • Training center for carrier integration
  • Closed feedback loop to carrier call center
Network Operations and Performance Monitoring
  • 24x7 monitoring of system health
  • Incident tracking and escalation
  • Capacity planning
  • Disaster recovery
  • Change management and asset management
  • New product validation
  • Network/security management and alert monitoring
  • Web infrastructure development and support
  • Voice and data infrastructure design and support
  • Management of content quality/accuracy prior to transmission
Operations Management
  • 24x7 monitoring of transmission systems
  • Monitoring of all broadcast sources received and transmitted
  • Monitoring and control of all Market Transmit Sites
  • Coordination of timely and accurate delivery of schedules and work orders
  • Coordination of electronic and physical media
  • Supervision of complex program automation
  • 24x7 maintenance and repair of all uplink/downlink components
  • Production development of promotional campaigns for on-air identity and branding
Content Quality Optimization
  • Post production and creative editing
  • Assembly of audio/video elements
  • Content modification and re-work
  • Coordination, optimization, and quality assurance of live incoming occasional events
  • Monitoring of live and inserted events
  • Identification of audio and video anomalies/inconsistencies
Find out more about MediaFLO USA:

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