network operations center overview additional resources
MediaFLO USA Network and Broadcast Operations

Network operational functions, such as the seamless aggregation, optimization, and distribution of multimedia services, are handled by our state-of-the-art Network Operations Center. It provides the infrastructure redundancy to ensure the highest level of reliability, and provides numerous advantages including:

Customer Care
  • 24x7 single point of contact via voice, e-mail, Web
  • Intelligent call routing
  • Knowledge management systems
  • Training center for carrier integration
  • Closed feedback loop to carrier call center
Network Operations and Performance Monitoring
  • 24x7 monitoring of system health
  • Incident tracking and escalation
  • Capacity planning
  • Disaster recovery
  • Change management and asset management
  • New product validation
  • Network/security management and alert monitoring
  • Web infrastructure development and support
  • Voice and data infrastructure design and support
  • Management of content quality/accuracy prior to transmission
Operations Management
  • 24x7 monitoring of transmission systems
  • Monitoring of all broadcast sources received and transmitted
  • Monitoring and control of all Market Transmit Sites
  • Coordination of timely and accurate delivery of schedules and work orders
  • Coordination of electronic and physical media
  • Supervision of complex program automation
  • 24x7 maintenance and repair of all uplink/downlink components
  • Production development of promotional campaigns for on-air identity and branding
Content Quality Optimization
  • Post production and creative editing
  • Assembly of audio/video elements
  • Content modification and re-work
  • Coordination, optimization, and quality assurance of live incoming occasional events
  • Monitoring of live and inserted events
  • Identification of audio and video anomalies/inconsistencies
Find out more about MediaFLO USA:

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